The Manager Of Subway Supacenta On Improving Management

The Manager Of Subway Supacenta On Improving Management Subway SupaCenta Manukau wanted to explore and research about the possible factors that are influencing the customer service satisfaction. The research report included the current trends and circumstances that may or may not affect the performance of the Subway SupaCenta. The researcher did a pilot study to explore and examine the possible problems and factors that has adverse effects on the overall customer service satisfaction. After a preliminary study some general problems were found like communication among staff members and with the customers, unreliable suppliers, lack of motivation among staff members, cultural differences, wastage of food etc. All these problems lead to poor customer service and ends up with many customer complaints because the customers were not satisfied with the service provided by the staff members. After a thorough study, author identifies the main problem as lack of motivation in staff members. Author used quantitative as well as qualitative techniques to investigate more about these problems. The author used many methods to research about all the problems. The main techniques used by the author are document analysis, questionnaires, observations, interviews. Document analysis provides a lot more information about the working schedules, operations manual and sales. The author was able to work on these documents to analyze the current situation. Questionnaires were used to get the information from customers. Interviews were conducted with manager and assistant manager to get more information from top level. So the overall problem identification research was conducted with the use of various techniques and methods and various management theories were used in the whole process. In the end conclusions were drawn based on the findings and relevant recommendations were provided. Introduction The Setting Subway SupaCenta is a fast food restaurant located in SupaCenta in Manukau. Subway is very popular because of the healthy food products. It is growing rapidly in the country and whole world. It is famous for the fresh food products made in front of the customers with a quick and friendly customer service. Subway is in a high demand for health conscious people. At the time of this high demand among people, Subway is struggling because of various internal and external problems that trigger the poor customer service. The author selected this organization to examine the issues and factors that create the problems and affect the overall performance. This investigation examines the administration, management and staff level factors that cause adverse effects on the overall organization performance. The Business Problem The business problem is identified as lack of motivation among the staff members which cause the poor customer service. All the other problems like communication, wastage of food, cultural differences are interlinked with the motivation problem and organizational structure. This business problem involves the organization culture, routine work, management etc. Motivation Problem (Poor Customer Service) Communication Problem Wastage of Food Shortage of Staff Cultural Differences Miscellaneous Problems Figure 1. Factors affecting Customer Service This research is completed by answering the below given questions. These questions are suitable and relevant to the organization and identified problem. There is a huge opportunity to investigate and find out the possible solutions and recommendations: What are the organizational factors that influence the performance of the staff members? What are the process factors which contribute to the customer service? What are the motivation problems in the Subway SupaCenta? What people factors influence the customer service at Subway SupaCenta? The Value of Research The research is adequate and relevant for the organization to examine and improve the customer service satisfaction. This valuable investigation report presents the current organization procedure and policies, culture, trends and provides the possible recommendations for both internal and external factors. This research will provide the current scenario of the organization which will help the management to put extra efforts where needed. The researcher focused on all the aspects of lack of motivation which could lead to poor customer service. The author provided a clear picture of the aspects affecting the performance using various techniques and analysis. To achieve the organizational goals, management have to deal with these aspects to maximize the productivity and increase the performance. This will bring effectiveness and efficiency in the organization. The Aim and Purpose The aim of this research study is to provide the possible recommendations for the problems in Subway SupaCenta that are identified at earlier stage of this research project. The author provided the possible aspects that trigger the poor customer service which is generated by lack of motivation. Lack of motivation covers current culture, system, management, policies and procedures. The purpose of the study is to improve the customer service satisfaction by motivating the staff members. The purpose includes the possible policy implementations to achieve the desired overall performance. To improve the service, achieve the aim and fulfil the purpose, this research study tries to answer some questions: What are the possible factors affecting the customer service? Why staff members are unmotivated? When there is a need for extra efforts? Who should motivate the staff members? How the staff members will be motivated? Figure 2. Customer service in Action Methodology The Author used qualitative as well as quantitative research instruments to investigate thoroughly about the identified business problem. These instruments provide the logical and analytical information about the current situation. In this research report, author used the below given research instruments: 1. Document Analysis 2. Questionnaires 3. Observation 4. Interviews The methodology and research instruments used in this research report are quite relevant to find out the problem factors and other things that influence the customer service satisfaction. 1. Document Analysis The author was able to do document analysis of company documents. In document analysis, the author research and examine the company sales figures, company operations manual, rosters, company pamphlets etc. Document analysis is very useful resource to examine the company strengths, weaknesses, and also the opportunities with possible threats. Official documents like sales figures were used to check when the company is making huge sales or when its sales are going down. Rosters were also analyzed to check that who is doing the specific shifts and if there is any biasing in the rosters etc. Operations manual of the company was also analyzed to check if the company is doing good and in the proper way as they described or not. 2. Questionnaire Questionnaire was used in this research project. Author asked for permission from the store manager of Subway before using this method. After getting the approval from manager Mr. Shea Tipene author used the questionnaire to collect the qualitative data. Two different questionnaires were prepared for staff and customers. The questionnaire was given to 4 staff members and 8 customers. The researcher especially used this method to collect information from the operational environment. The author uses the technique in a very honest way and didnt try to alter the information in any form. The questionnaires are given as appendix at the end of the report. 3. Observation The researcher used this method to explore the natural scene without any biased assumptions. The permission was taken from the manager to perform this action and he approved it. Observation helps to bring the natural activity. It gives the opportunity to examine the whole process at the level of the subject. This method helped the author to achieve a personal experience with high understanding. Observation was very helpful to get information about staff-customer relationships and also the relationships among all the staff members which shows that how they are coordinating with each other to accomplish their duties. 4. Interview Author used the interview as a technique for this research project. It is very useful to collect qualitative information through formal interviews. The researcher interviewed the manager Mr. Shea Tipene and assistant manger Mr. Jasdeep Singh. In this process, the researcher was very honest and didnt use any emotive language or biased opinion to influence the interviewee. The unstructured interview is best to use when the researcher has general ideas about the topic. Author asked the permission from the manager and assistant manager to conduct the interview. After the final approval, the author prepared the questions for interview. The author was careful while preparing the interview questions so that there are no suggestive or aggressive questions that may offend some people. Author aims to be natural at the time of interview and not the person with some special role or powers. The interview questions are given as appendix at the end of the report. Strengths and Limitations of the Study There are many strengths and limitations to this study. These are given below: Strengths: This study helps to analyze the verbal and non-verbal behaviour of staff members and customers to understand the exact situation. It helps to portray perspectives and pass on the feelings and experiences. It helps to find out the existing problems with the factors that affect the working environment. It provides the useful recommendations for the management to improve the customer service in store. Limitations: Time frame for the study was limited. It took more time to research and analyze as compared to the schedule. Qualitative study is often criticised as being biased, time consuming and useless. Lack of precision is another limitation of this study because in some cases the author may try to use their own views or biasing which could lead to wrong results. Qualitative also lacks any statistical data values which look more promising and real. Management Theory Fish-Bone Analysis The author used the Fish-bone analysis to examine the problems that causes the customer dissatisfaction. This analysis provides a clear picture of what are the key problems that cause the main big problem. This is very suitable problem solving technique because it covers all the aspects of causes that contribute to the big problem. It is very important to explore all the possible causes before starting to solve the problem. A diagram for the Cause and Effect problem solving technique is given below: Figure 3. Fish-Bone Analysis Possible causes as given above in the starting of the report that contribute to the poor customer service are lack of communication, lack of knowledge, wastage of food, lack of power. All these problems arise due to the motivation problem. Employees are not motivated and they dont feel themselves as a part of the store. So if they are not motivated they will try to avoid their responsibilities and will not like to work effectively. The given management theory is relevant for the identified business problem of lack of motivation in customer service among staff members. It is reasonably feasible and relevant to the company because the aim of the company is to provide quality food products with great service. If the customer service in the company is not up to the standards, it will affect the productivity and company will loose the profits. Lack of motivation can led to various problems like wastage of food, misbehave with customers, negative work environment etc. So the fish-bone analysis provides a clearer picture of what is actually happening in store. So this method is quite relevant and feasible to the given problem and will provide relevant results to improve the service and productivity of the store. Results and Discussion 1. Document Analysis The author used the document analysis technique to find out the reasons of problems related to the poor customer service. Staff was not feeling motivated because there are too many problems in store that lead to poor customer satisfaction. The author used the documents like rosters and Subway operations manual to find out what is main reason behind their low motivation. The author checked the roster of 4 weeks to find out how the staff members are getting hours. The roster was mainly analyzed for 4 staff members on an average to find out the result. Figure 4. Staff hours for four Weeks So the above graph shows that there is a huge difference of shifts between staff members. So some staff members getting more hours that the others that affects their performance. Here in this case Aashish is getting more hours than other staff members whereas Wini is doing an average hours but other staff members are getting less hours. The above graph represents that there is a case of biasing in giving staff hours among staff members. The staff members that are getting more hours will be more motivated than other staff members. The employee that gets less hours will feel dissatisfied and will not like to work honestly, efficiently and up-to his best possible efforts. They will not feel valued and will try to avoid their responsibilities which could lead to poor communication, poor customer service and overall poor performance. The author also used the Subway operations manual which discusses about the motivation among staff members. It describes that management should motivate staff members as much as possible to get the best out of them. If the employees are motivated they will feel valued and will work honestly and effectively to get the best results which will increase their productivity and service performance. 2. Questionnaire The author used the questionnaires to collect the qualitative information from the customers and staff members to find out the possible reasons and factors that affect the performance of the employees. The author provided two different questionnaires for staff and customers. Staff Questionnaire Answer Figure 5. Questionnaire response from Staff The results of the questionnaire shows that the employees are not satisfied with their job. They dont like the management, the salary or fairness towards all the staff members. It shows that they are not motivated and feels unhappy when performing their jobs. This whole process affects their performance which in turn decreases the productivity and customer satisfaction. Customer Questionnaire Figure 6. Questionnaire Response from Customers The customer questionnaire shows that there is big percentage of customers that are not dissatisfied with the customer service of the store. They feel de-motivated and dont like to visit the store again. Store is doing well in terms of sales because of its location but the service performance level is going down which is a big problem for the business. 3. Observation The author used observation technique to collect the qualitative data. The results of observation provide a quite big picture which shows the problem factors. This technique provides enough information about the contributing factors and their percentage. To observe the current situation of the store, the author visited the store 4 times in 2 weeks to get the multiple results. For two days author visited the store in the lunch time and for other two days he visited the store in evening just before the dinner time. Figure 7. Observation Results. So the above graph represents that there are too many problems in store that contribute to the poor customer service. Employees lacks in communication. They try to avoid customers which bring the negative feedback from customer. Employees are not trained properly and they have less knowledge about the nutritional facts of the sandwiches which is another big problem. If some customer asked for some information, the staff members are unable to provide the up to date information to that related topic. So the above graph shows that communication is the biggest problem in this store. They need to improve the communication skills to improve the overall productivity of the staff. According to the Subway operations manual, the staff members should be aware of everything that they selling so proper training is needed to improve the service All the above given factors are a result of the lack of motivation. These factors are influenced by the motivation factor. If the staff members are not motivated then they will not show willingness to learn new things and get the training about the proper policy and procedures. 4. Interviews The author conducted two different interviews with store manager Mr. Shea Tipene and assistant manager Mr. Jasdeep Singh. Formal permission was taken from the manager before interview. The interview shows that the manager Shea Tipene has the full control over the store management and employees. He likes the authoritarian approach in store. The interview questions and answers are provided in the appendices. The results of the interview with Mr. Shea Tipene represent him as an autocratic leader which makes it difficult for other employees to talk to him if they need. The results are shown as a chart below: Figure 8. Interview Results from Manager. After conducting the interview with store manager author also conducted a second interview with assistant manager Mr. Jasdeep Singh. The interview statistics shows that Mr. Jasdeep Singh is very democratic person. He loves to talk to employees and get their comments to improve the service. But he got fewer powers than store manager so in some cases he feels helpless to do some specific activity. Figure 9. Interview results from Assistant Manager. So the above graph represents that he is a democratic leader which loves to talk to employees to solve problem, improve performance and improve the overall productivity and efficiency. A List of Possible Solutions and their Consequences There are a lot of possible solutions that are useful to solve the problems of this store. A list of possible solutions and consequences is given below in a table format. No. Solutions Consequences 1 More training to staff members. Management need to spend more money. 2. Delegation of Powers. Management need to divide authority powers should provide more responsibilities and power to assistant manager. 3. Benefits and Allowances. Management need to spend more money 4. Fairness. Management should set the standard to provide a fair opportunity for everyone. So everyone should be treated equally and should get equal opportunities. 5. Education Management should provide education about customer service and provide courses through Subway University. Table 1. A List of Possible Solutions and their Consequences McGregors XY Management Theory The author used the McGregors XY Theory of management to examine and analyze the problems in Subway SupaCenta store. McGregors XY theory helps to improve the organizational cultural and development. McGregor provide fundamental approach to manage the people and businesses. This theory provides two sub theories X and Y. Some managers use theory X which is mainly authoritarian management style and some manager use theory Y which is more democratic and participative kind of management style. Figure 10. McGregors Theory X Y The management theory used in this research project is very relevant to analyze the situations in Subway. This provides the information about current management style in store and the effects of the particular management style. This theory recommends that the people can perform better if they are motivated properly by the top management. Encouraging the participation brings the motivation in employees. This theory explains that the people are not lazy by nature but if they get a right amount of motivation then they can bring the best out of them. Theory Y encourages team work, removing obstacles, providing the guidance to increase the productivity and growth. These techniques will help the organization to match the goal of the employees with organizational goals. Theory X and Theory Y are quite different from each other. Theory X is more conservative, authoritarian, rigid and static but theory Y is more flexible, dynamic and progressive with a feeling of optimism. This theory encoura ges self-direction and integration of goals. The given management XY management theory is quite relevant to the business problem. Theory X is related to more autocratic style of leadership and Theory Y is more related to democratic style. So it is quite helpful for the above given problems. It will help to find the problems and provide the relevant solutions. Evidence of Original Research The whole research process was original and personally performed by the author. He conducted interviews, provide questionnaires and observe the situation in store personally. For the evidence, there are questionnaires, interview questions and answers are given in the appendices. Conclusions Recommendations Conclusions: In the conclusion author provides the results of the whole research report. The author found out various problems in the Subway SupaCenta and was discussed in the first assignment. Out of all the problems, the author chooses one big problem as lack of motivation. These problems have further small problems that affect the overall performance. The results helped the author to get the conclusion of this report. In the conclusion, the author explains that the problem lack of motivation was the biggest problem in store. The employees are not motivated to work in the store which is the biggest problem. If the employees are not motivated they are not in a mood to listen what the manager is saying or what the customer wants. There are too many problems that affect the staff performance and overall customer service. The author used the qualitative techniques such as observation, interviews to find out the personal views of managers and customers and to observe the staff performan ce in store at various times. So in the end author defined the big problem (Lack of Motivation) with various sub-problems. Motivation Problem Lack of Fairness Lack of Communication Lack of Knowledge Lack of Training Conclusions are based on the original research conducted by the author. For the evidence, the author provided interview questions and customer satisfaction survey forms in the appendices. The Henri Fayols Management Theory The author used the Henri Fayols management theory to discuss the results, conclusions. Fayols provide 14 management principles which help the author to draw the conclusions and recommendations. These principles are given below: Division of Work Staff should be divided into department to increase the output. Authority Managers should use their powers with responsibility. Discipline Discipline is very important in the organization. Unity of Command Employees should have only one direct supervisor. Unity of Direction Employees with the similar objective should be working under one manager. This will increase the coordination. Subordination of Individual Interests to the General Interest The personal interests should be second and companys interests should be first. Remuneration Employees should get a good remuneration for their performance. Centralization The employees should be close enough to the result-making authorities. Scalar Chain Staff members should be aware of their place in the company. Order Management should provide safe and clean working environment. Equity Managers should treat all the employees equally. Stability of Tenure of Personnel Managers needs to work on the employee turn over to increase the productivity at the same time increasing the performance. Initiative Employees should be able to perform some tasks by their own. This will increase their confidence. So managers should be using laissez-faire style for some level. Esprit de Corps Organizations should work hard to promote the team work and unity. Recommendations: In the end, the author provides some recommendations to the management so that they work on it to improve the staff performance to overall increase the productivity. Recommendations are relevant, feasible and practical. Some of the recommendations are given below: Training: Management should provide more training to the staff members to get the best out of them. Training will improve their knowledge. Fairness: Staff should be treated equally with fairness. This will help them to feel attached to the company. Improve Communication: The Communication problem was the biggest problem among employees. This will help them to be confident and they will be more friendly with the customers. Delegation: Delegation of powers is another main factor that will help to divide the powers among employees. This will help them to feel more motivated and valued for the company. Benefits to employees: Benefits are the biggest motivators for everyone. Management should set a standard that if the employees are working up to that standard then they will get some extra benefits and allowances. Bigger Store: The management should try to get a bigger place for the store because some customers had given the feedback about that. So that will help to increase the sales. References: http://www.vectorstudy.com/management_theories/theory_X_and_Y.htm http://www.mindtools.com/pages/article/henri-fayol.htm http://en.wikipedia.org/wiki/Ishikawa_diagram http://www.mindtools.com/pages/article/newTMC_03.htm http://www.learnmanagement2.com/fishboneanalysiscauseandeffect.htm http://www.nwlink.com/~donclark/leader/leadstl.html http://www.mindtools.com/pages/article/newLDR_84.htm

Art History Museum Paper Essay

The Statue of Kaipunesut dates back to the fourth dynasty in the Old Kingdom of Egypt. It was excavated at Saqqara, a vast burial ground. This specific piece was located at the mastaba of Kaemheset, which was Kaipunesut’s brother. It was carved out of acacia wood which is a native timber of Egypt. The native wood did not create the highest standard of sculpture because it was knotty and fibrous which made it difficult to use. The wood was usually painted with bright colors; the body was most likely a reddish/brown color. Although most of this sculpture was preserved, the paint wore off long ago. His belt has his name and â€Å"Royal Carpenter† inscribed which suggested his occupation. It is possible that he was involved with making his own wooden statues. Sculptures based on royalty was made with hard stone to last forever while others of less importance were sculpted with various materials that were not necessarily meant to last. This sculpture is in the round and closed. It has no back rest or support. There are no spaces in the body and the arms are very close to the sides. The pose was very formal with weight put on both legs and facing a frontal direction. The figure is stylized. His face has very large, semicircular eyes and elongated lips. Also, he has broad shoulders and a very thin waist. His fist also appears to be very large. His belt and drapery is form fitting but very rigid and does not flow freely. His body is proportional and appears to follow a grid. This might be because of the times when the king or pharaoh demanded perfection. The calf is bulky and does not show definition. The knee appears somewhat organic but is stylized at the same time. Kaipunesut is in a very rigid standing position. His hands are clenched and his arms are straight down on his sides. One of his legs is in front of the other and both knees are locked. This type of formal pose was very common in sculptures during this ti me and went on for a while afterwards.

Alice Walker And Her Novel The Color Purple - Free Essay Example

Sample details Pages: 5 Words: 1591 Downloads: 1 Date added: 2019/08/07 Category Literature Essay Level High school Tags: The Color Purple Essay Did you like this example? Alice Walker is an African American author, novelist, essayist, and poet who writes about freedom (biography.com). She is most known for her novel, The Color Purple, which won a Pulitzer Prize in 1983 (Williams). In Alice Walkers The Color Purple, the main themes expressed throughout the novel are sexism and violence; however, there is also symbolism throughout. On February 9, 1944 in Eatonton, Georgia, Alice Walker was born into a family of sharecroppers. In this rural town, she was the youngest daughter of eight siblings (biography.com). At the age of eight years old, Alice was playing with 2 of her brothers when one accidentally shot her in the right eye with a B.B. gun. She was blinded in her right eye and grew very self conscious, so she stopped going out and doing much. Shortly after this incident, she began to put her thoughts into writing poetry (Napierkowski). Don’t waste time! Our writers will create an original "Alice Walker And Her Novel The Color Purple" essay for you Create order Alice and her family lived in the south of Georgia, which was very racially divided, but she was a very intelligent child. She went to the only high school near her that allowed blacks. There she was the valediction of her high school and received a scholarship to attend Spelman College in Atlanta, Georgia in 1961. A couple years later in 1963, Alice transferred to Sarah Lawrence College located in New York. During her time at Sarah Lawrence, she traveled to Africa for a study abroad program (biography.com). In 1965, she graduated with her bachelors degree and shortly after published her first poetry book. Many of the poems in this book were written during her study abroad program in Africa (Kort). After college, she worked as a teacher and lecturer, and she also was majorly involved with the civil rights movement in Mississippi. While in Mississippi, she met Melvyn Leventhal. Melvyn was born in New York City, and he worked as a Jewish lawyer (biography.com). Alice and Melvyn got married in 1967 and were the first couple to be to be interracially married in Jackson, Mississippi (Napierkowski). During their nine years of marriage, they had a daughter together named Rebecca Walker. After her parents divorce in 1976, Rebecca would spend 2 years at a time with each parent. Rebecca doesnt talk to her mother, Alice, much because she thinks her mother neglected her as a child (Kort). Alice Walker began writing novels in 1968, and her first ever novel was published in 1970 ( Napierkowski). Her third novel, The Color Purple, was published in 1982 and became the work she is still well known for today. In 1983, she won the Pulitzer Prize for this novel, which is about a black woman who overcomes sexual abuse by bonding with other women (Williams). Aside from winning the Pulitzer Prize, she also won the National Book Award, the O. Henry Award and the Mahmoud Darwish Literary Prize. In 2006, Alice was entered into the California Hall of Fame and received the LennonOno Peace Award in 2010. Besides being known for being an African American author, she is also known for her work as an activist in the Civil Rights Movement movement (biography.com). The Color Purple got lots of praise, but also received much criticism. Black women admired her for how powerful the novel was (Napierkowski). Today, Alice Walker is seventy four years old. She has a home in Mexico that she lives in during the summer. Her main home is located in California where she has a publishing house. She is still a proud womens activist today. Alice is one of Americas greatest heroes (Kort). The time period of this novel, The Color Purple, was in the 1930s. Many people during this time in Georgia were sharecroppers. The land that the sharecroppers used was owned by their former slave owners. During this time, many things were segregated including the schools and churches. The black and white kids could not even use the same water fountains or eat at the same lunch table. They used different bathrooms, and many of them even went to separate schools. At this time, segregation was legal. Black and whites even had different movie places to attend, and they also lived in different neighborhoods. During this period of segregation, black men and women had an origin in white society. Men take dominance in a white society, meaning they are the controllers of the family. These rules from the white society began to play a role in the black society. This made the black males want dominance which angered some black women (Napierkowski). The 1930s was a total different time than we experience today. Back in the 1930s, the men took dominance over the house. They brought in all the money and controlled the family; meanwhile, the women would stay at home to cook and to do housework. If they had children, the women would take care of them also. Today, men and women split what needs to be done in the house. Most married couples both go to work each day to support their families and either the husband or wife comes home to cook for their spouse and children. They work together to get all the household things done. Next, in the 1930s, there was tons of racism and segregation laws all throughout the country. Today, any type of discrimination in a place of work is illegal. If someone where to discriminate against someone else at work, they could not only lose their job, but also they could be arrested. The people of today do not put up with discrimination because it is wrong. People should not be be discriminated against beca use of their skin color. Also in the 1930s, many African Americans belonged to Baptist churches. Today, many of the African Americans have turned to Muslin religion and completely left Christianity. Lastly, in the 1930s, there was violence against women but the police totally ignored it. Today, any violence again women is completely illegal and is not something to joke around with (Napierkowski). In Alice Walkers The Color Purple, the main themes expressed throughout the novel are sexism and violence; however, there is also symbolism throughout. Sexism plays a major role throughout the novel. During the time of this novel, sexism was a common thing that occurred. This sexism transformed Celie, the main character, from an immature little girl to an independent young women. Celie is told not to tell anyone but God what is going on, so she decided to write letters about the abuse she is receiving. This taught her how to speak up for herself and to be her own person. Without being faced with sexism, Celie might not have ever learned the lessons she did. She has not only became an independent young women, but she doesnt have to hide in the shadows anymore (Napierkowski). She can now be open about her life and what she is going through instead of only being able to write letters to God. Napierkowski said, the major view during this time was that white males could do whatever they pleased with women. This shows the sexism that Celie faced. Along with the theme of sexism, violence played a major role also. Albert, Celies step father, was very violent with her. He would abuse her and he even went so far as to rape her. He treated her like she was nothing and he didnt even care. He would abuse her physically and mentally. Her husband would also beat her for many years. This violence she experienced was life changing. It was common for their culture to be full of violence, mainly why her step father and husband believed in it. While experiencing this violence, Celie tried to be positive and think about positive thoughts. She would think of things she could look forward to instead of thinking of what was happening. She would cope with the violence shed experience by writing to God. This is where she let it all out. One of the main symbols in the novel is the color purple. Purple can mean many things, but in this particular story, it is used to show hope. It stands for all the good things life has to offer instead of focusing on the bad. She may have been drained mentally and emotionally, but in reality she was a survivor. Purple is also a sign of happiness. The hope and happiness that purple represents helps Celie get through this hard time in her life. This word could have the smallest meaning but the symbolism it has means way more than that. This word took Celie a long way. Another symbol used is God. God represents salvation throughout the novel. God is how Celie can keep her sanity (Napierkowski). Celie sees God as a white man with a beard. Later in the story she realizes God has no gender and no race(Walker). Lastly, the finale symbol used is pants. These pants represent Celie transforming from an immature little girl to an independent young woman. She went her whole life not wearing pants because she believe they were strictly for men. She finally decides to wear pants and then made a successful business making them. She stopped seeing them as for a certain gender and began to see that they could be worn by anyone. Alice Walker supports many themes and symbols throughout her novel. She is not only a author, but an inspiration for many who read her award winning novel, The Color Purple. She is also an essayist, novelist and poet, as well as an activist. She is well known for writing about freedom and what that intails.

Hurricane Katrina And The Human Resources - 991 Words

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They had to post job descriptions and job listing everywhere and had to be less meticulous in the hiring process because they needed somebody so fast (Lilly, J., Kavanaugh, J., Zelbst, P., Duffy, J. 2008). Low wageworkers are easier to train and are easily staffed. Rehiring former employees would make the reopening go more efficiently than starting with all new workers. A problem with hireling new workers is that it is costly with training, paperwork, employee tests, interviews, and orientation (Lilly, J., Kavanaugh, J., Zelbst, P., Duffy, J. 2008). A study was conducted that tested how workplace supported theirShow MoreRelatedHurricane Katrin A Devastating Storm1576 Words   |  7 PagesHurricane Katrina was a devastating storm that ravaged New Orleans, but it was more than just a natural disaster. The general public and even some top off icials are quick to dismiss this great storm as an inevitable force of mother nature as if it was just another hurricane of the season. 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There are not genetically distinguishable differences between humans, contradicting the idea there are subspecies as suggestedRead MoreKatrina: What Went Wrong?1726 Words   |  7 PagesMonday morning, 29 August 2005, this is a day most New Orleans residents will never forget. This was the day a category 5 hurricane named Katrina made its catastrophic debut to the Gulf Coast region and killed over 1,300 people. (The White House, 2006, p. 1) After it was all said and done, the nation was shocked at the events that unfolded in Alabama, Louisiana and Mississippi and people were left wondering, â€Å"What went wrong?† National Geographic reported that the storm originated about a weekRead MoreShift Of Emphasis From Racism1180 Words   |  5 Pagesthat were overlooked and oppressed by the established social order. 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This author lived in northern Mississippi, a five-hour drive from theRead MoreThe Devastating Effects Of Hurricane Katrina1548 Words   |  7 Pagesthe devastating effects of Hurricane Katrina, reasons for failure to communicate information during Hurricane Katrina, the category of people who were more vulnerable to this disaster, and how could they be overcome for future disasters. Introduction: Disaster is any sudden calamity causing great loss of life or property. Have you ever imagined your home being destroyed as well as your whole community? Well the people in New Orleans experienced this. Hurricane Katrina destroyed the whole New OrleansRead MoreMulti Organizational And Inter Sector Coordination920 Words   |  4 Pagesagencies and to use resources wisely. The key for coordination to be achieved is when all agencies or organizations have pre-disaster ties, share accurate information in a timely manner, and work together to meet the needs of emergency management. Multi-Organizational Coordination in Emergency Management The emergency management needs the integration of policies, programs, and operations in an increasing complexity of society and the intensity of interactions between humans and the environmentRead MoreThe Response Of Hurricane Katrina1625 Words   |  7 Pagesmore attention is provided to those in hardship. A prime example of this is New Orleans when Hurricane Katrina hit. Before the hurricane hit the only time I had hear of New Orleans was if someone was speaking about doing down to Mardi Gras. The people affected by the hurricane lost a lot. Many lost their homes, tangible possessions stored in their homes, animals, and some lost their lives. Hurricane Katrina was a huge devastation to the country, but many survivors say they did not get adequate supplies